Important Notice: Our refund and returns policy is ALL SALES FINAL. We can’t offer you a full refund or exchange unless the item(s) are defective or damaged.
At Crafts by TJ, we’re dedicated to ensuring your satisfaction with every purchase. While all sales are typically final, we understand that unexpected situations can arise. Here’s how our friendly returns and exchanges process works:
Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- Several types of goods are exempt from being returned, including gift cards, downloadable products, personalized items, and custom designs.
Proof of Purchase
For us to assist you effectively, please provide a receipt or proof of purchase along with your return or exchange request. We’re here to help, so don’t hesitate to reach out if you encounter any issues.
The Return Process
Once we receive your returned item, we’ll send you an email to confirm its safe arrival. After a quick inspection, we’ll notify you about the approval or rejection of your refund.
Refunds and Exchanges
If your return is approved, we’ll work our magic to process your refund. A credit will automatically be applied to your credit card or original method of payment within a reasonable timeframe.
Refund Status Check
If you’re eagerly waiting for your refund, here’s a friendly checklist to ensure you’re covered:
- Check your bank account.
- Contact your credit card company.
- Get in touch with your bank.
Still haven’t received your refund? Reach out to us at shecraftssolutions+refunds@gmail.com, and we’ll do our best to assist you.
Sale Items
Regular-priced items are eligible for refunds, but sale items are a bit camera-shy. Unfortunately, we can’t offer refunds on these lovable discounted items.
Exchanges with a Twist
We’re all about giving you the best, so we happily exchange items if they’re defective or damaged. Need a replacement? Just send us an email at shecraftssolutions+exchanges@gmail.com. Don’t forget to include pictures of the received item(s). Once the exchange is confirmed, we’ll send you the next steps.
Shipping Your Return
When you’re ready to send back your item, shoot us an email at shecraftssolutions+returns@gmail.com, and we’ll share the return shipping instructions. Keep in mind that you’ll be responsible for the shipping costs, and these costs are non-refundable. If you receive a refund, the return shipping costs will be deducted.
A Word About Time
Depending on where you reside, the time it takes for your exchanged product to reach you may vary. If you’re returning pricier items, we suggest considering a trackable shipping service or investing in shipping insurance. We want your return journey to be as smooth as possible.
Got Questions?
Remember, our team is here to help you with anything related to refunds and returns. Feel free to reach out to us at shecraftssolutions+help@gmail.com, and we’ll be more than happy to assist.
Thank you for choosing Crafts by TJ. Your support means the world to us!
“Crafting is not just about making objects; it’s about weaving stories, memories, and love into each creation.”