Frequently Asked Questions (FAQ)

General Information

Q: What is Crafts by TJ?
A: Crafts by TJ is a pop-up craft shop that offers a curated collection of handcrafted items designed and crafted by TJ Hadley. We specialize in creating high-quality, customizable pieces that celebrate the joy of gifting and receiving handmade treasures.

Q: How can I stay updated about shop openings and closings?
A: To keep up with our pop-up shop schedule, subscribe to our newsletter and follow us on social media. We’ll announce our openings and closings on these platforms.

Q: How often does the shop open?
A: Our shop operates as a pop-up, which means it opens periodically. The frequency of openings can vary, so make sure to subscribe and follow us to be the first to know!

Orders and Shipping

Q: How long does it take to receive my order?
A: The current production time for orders is 1-10 business days unless otherwise stated in the product listing. Please note that this does not include shipping time. Some items may have longer production times due to their handmade nature.

Q: Can I get my order faster if I have a tight timeframe?
A: If you need an item within a short timeframe, please reach out to us. We’ll do our best to accommodate your request and provide you with an estimate of how quickly we can fulfill your order.

Q: What if my item arrives damaged?
A: If your item arrives damaged, please contact us within 24 hours of the item being marked as “delivered.” Send a photo of the broken product to shecraftssolutions+damage@gmail.com with the subject “DAMAGED ITEM UPON ARRIVAL [Your Order Number].” Please refer to our detailed Returns and Exchanges policy for more information.

Q: I’m unhappy with my order. What should I do?
A: If you’re unsatisfied with your order, contact us immediately with the details. We’re committed to finding the best solution together. Reach out to shecraftssolutions+orderhelp@gmail.com with the subject “HELP WITH ITEMS [Your Order Number].” Make sure you’ve read the entire listing and review our Returns and Exchanges policy.

Returns and Exchanges

Q: What is your return policy?
A: All sales are final unless the item(s) are defective or damaged. For more information on our return policy, please refer to our detailed Returns and Exchanges policy.

Q: Can I exchange an item?
A: Exchanges are only possible for defective or damaged items. If you need to exchange an item for the same product, contact us at shecraftssolutions+exchanges@gmail.com and include pictures of the received item(s). Once the exchange is confirmed, we’ll provide you with shipping instructions.

Q: How do I return a product?
A: To return a product, contact us at shecraftssolutions+exchanges@gmail.com for return shipping instructions. Please note that you’ll be responsible for the shipping costs associated with returning the item, and shipping costs are non-refundable.

Q: How long does it take to receive a refund?
A: Once your return is received and inspected, we’ll send you an email notification. If your refund is approved, it will be processed to your original method of payment within a certain timeframe. If you have concerns about a refund, please refer to our Returns and Exchanges policy for more details.

Sizing FAQ

Q: How do I determine my size for clothing items?
A: For most of our clothing items, we use unisex (adult) sizes. To find the right size, we recommend checking the sizing chart provided in the product listing. This chart includes measurements for chest, length, and sometimes other relevant dimensions.

Q: What brands are commonly used for your clothing?
A: We often use reputable brands like Bella and Canvas, Gildan, and Hanes to fulfill our orders. These brands provide consistent sizing and quality.

Q: What if I’m unsure about my size?
A: If you’re uncertain about your size, don’t hesitate to reach out to us at shecraftssolutions+sizinghelp@gmail.com. We’re here to assist you and provide additional information to ensure you choose the right size.

Q: Are your clothing items true to size?
A: Our clothing items typically adhere to standard sizing, but individual preferences may vary. It’s recommended to refer to the sizing chart provided in the product listing and consider any notes or recommendations from previous customers.

Q: Do you offer sizes for children or plus-size individuals?
A: At this time, our focus is primarily on adult unisex sizes. However, we’re always looking to expand our offerings based on customer feedback and demand.

Q: Can I exchange an item if it doesn’t fit?
A: Exchanges for sizing are subject to our Returns and Exchanges policy. If the item is defective, damaged, or the incorrect size due to an error on our part, we’ll gladly exchange it. Refer to our policy for more details.

Q: What if the item shrinks or stretches after washing?
A: To maintain the quality and sizing of our items, we recommend following the care instructions provided on the product label. Washing and drying according to these instructions should help minimize any shrinkage or stretching.

Q: Can I request custom sizing?
A: At the moment, we primarily offer sizes based on the standard sizing chart provided. However, if you have specific sizing needs, please contact us at shecraftssolutions+sizinghelp@gmail.com to discuss the possibility of accommodating your request.

Q: Do you offer personalized sizing advice?
A: We’re here to help you make the best choice for sizing. Feel free to reach out to us at shecraftssolutions+sizinghelp@gmail.com with your questions or concerns. Providing us with your measurements or height and weight can help us provide personalized advice.

Q: Can I return or exchange an item if it doesn’t fit?
A: Our returns and exchanges policy is based on items being defective or damaged. However, we understand sizing can be tricky. If you’re unhappy with the fit, contact us at shecraftssolutions+orderhelp@gmail.com and we’ll work together to find a solution. Please review our Returns and Exchanges policy for more information.

Choosing the right size is essential to ensure you enjoy your handcrafted item to the fullest. If you have any sizing-related questions or concerns, don’t hesitate to contact us. We’re here to make your experience with Crafts by TJ a perfect fit!

Contact Us

Q: I have more questions. How can I reach you?
A: For any questions related to sizing, orders, returns, or general inquiries, feel free to contact us at shecraftssolutions+help@gmail.com. We’re here to assist you and ensure your experience with Crafts by TJ is exceptional.